Returns

ElleStyles will gladly accept eligible merchandise received within 7 (seven) days  from the date of receipt of the package for a refund or store credit. Eligible items requesting to be returned must be in their original unworn conditions & packaging. The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to ElleStyles.

We cannot accept returns on seasonal costumes, thongs, underwear, panties, stocking, body stocking, eye lashes, pasties, pantyhose, wigs, items that have been warn, laundered, tags removed, smell like cigarette smoke/body odor/perfume, stained, not returned in the original packaging or price reduced or clearance items.

Shipping charges will not be refunded. If the customer’s order was shipped using a FREE SHIPPING special, the shipping amount will be deducted from the refund amount to cover the original shipping cost.

ElleStyles is not responsible for shipping costs incurred to return the merchandise.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

Start the Process

Request an RA# via Email at info@ellestyles.ca with the subject "Request RA#"

Include in the email:

  • Order Number
  • Item number you wish to return
  • Reason for return (doesn't fit, damaged- include issue)
  • Exchange or Refund requested

We will reply with details on how to return the item.

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