Get Your Shipment Before Christmas
Free Shipping in Canada $75 Plus
All ElleStyles.ca orders are shipped via Canada Post.
Shipping Fee is a flat rate based on province.
Orders $75 plus qualify for FREE Expedited Shipping via Canada Post.
Expedited shipping and Xpresspost shipping methods are available at checkout.
We Ship to the US
All ElleStyles.ca orders are shipped USPS via Canada Post.
Shipping to the continental US is a flat rate of $20.
Orders $75 plus qualify for $5 Expedited Shipping via Canada Post.
How long will it take to get my package?
All products are shipped from Ontario and Canada Post time will vary by province and state.
Use the Canada Post Delivery Standards Tool Here for estimated times.
You will receive a tracking number by email once the order is shipped.
ElleStyles will gladly accept eligible merchandise received within 7 (seven) days from the date of receipt of the package for a refund or store credit. Eligible items requesting to be returned must be in their original unworn conditions & packaging. The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to ElleStyles.
We cannot accept returns on seasonal costumes, thongs, underwear, panties, stocking, body stocking, eye lashes, pasties, pantyhose, wigs, items that have been warn, laundered, tags removed, smell like cigarette smoke/body odor/perfume, stained, not returned in the original packaging or price reduced or clearance items.
Shipping charges will not be refunded. If the customer’s order was shipped using a FREE SHIPPING special, the shipping amount will be deducted from the refund amount to cover the original shipping cost.
ElleStyles is not responsible for shipping costs incurred to return the merchandise.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
Start the Process
Request an RA# via Email at info@ellestyles.ca with the subject "Request RA#"
Include in the email:
- Order Number
- Item number you wish to return
- Reason for return (doesn't fit, damaged- include issue)
- Exchange or Refund requested
We will reply with details on how to return the item.
